Certificate in Office Management & Administration

Certificate in Office Management & Administration


Course Code:  BM003


Through advanced communication proficiencies such as business letter writing, contract preparation, report writing, and spreadsheet development, you will learn to handle a variety of office and administrative tasks with professional skill. Self-development is emphasized as a part of your ongoing professional development, and you'll learn how to manage time, organizational dynamics, and conflicts, as well as develop appropriate work habits and attitudes necessary for career advancement.

 

Unit 1

  •  English for Front Line Staff

Unit 2

  • Management Principles & Techniques
  • Office Management
  •  Role of Managers, Office Administrators, Personal Assistants etc

Week 3:

  • Role and importance of Communication
  •  Concepts of Management Computing
  • MS Office and Spreadsheets
  •  Use of telephone, Internet, fax and other ICTs, Word Processing & Spread sheet

Week 4

  • Organising Events/Meetings
  • Note making and Minutes Taking
  • Customer Service & Administration
.